23 February 2018
General and FAQ study tips

Online Study and Support FAQ

Online study

Are your programmes 100% online?

Yes, every programme we offer takes place 100% online, apart from the blended i-GDL law conversion course from The University of Law.

I heard that online programmes are easier than campus courses. Is that true?

No. High levels of self-discipline and time management are needed to successfully complete your programme. Online courses require just as much commitment as traditional campus qualifications.

Will I have 24/7 access to the study platform?

Yes. Each student receives 24/7 access to their respective learning platform, as well as technical and administrative support.

Do I need any special software to study online?

No. You simply need an internet connection, browser, and a device that supports internet access.

 

Can I study from my smartphone?

Yes. You can access the materials on any smart device using a flash enabled browser.

 

Online platform

How does an online platform work?

Online students are provided with access to a wide range of study materials to ensure a truly interactive and comprehensive learning experience. Online learning platforms typically include: Live or recorded HD video lectures, e-books, content revision apps, research resources, discussion forums and much more. 

Will I have access to an online library or research database?

Yes. Online libraries are a typical part of any learning platform, and typically contain a vast array of digital collections of journals, articles, textbooks, newspapers, and other scholarly resources.

How do I interact with my classmates and tutors?

Discussion forums on study platforms allow you to interact with other students, tutors and teaching assistants asynchronously. Direct messaging is also usually a feature, so you can collaborate closely with other students on your course.

What happens if I can’t access the platform?

Contact your university support centre. They will have the answers you need. 

What support do you offer?

All institutions we work with have Student Support Teams available to provide assistance with all aspects of online study. Depending on your course, you will be assigned a module tutor on each of the modules or units you study, who is there to guide you through the learning process.

 

How quickly will my support query be resolved?

Most queries are answered within 24 hours, although some technical requests may take up to 72 hours to resolve.